PRIVACY POLICY
Legal Disclaimer
Lottie Loolaz is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with this website.
Information We Collect
When you contact us via the website contact form, we may collect personal information including your name, email address, phone number (if provided), and the content of your message. This information is used solely to respond to enquiries, manage bookings, and provide customer support. We may retain records of correspondence for a short period to ensure clear and consistent communication. Your personal data will never be sold, rented, or used for marketing purposes without your explicit consent.
Bookings and Fresha
If your booking enquiry is accepted, your details will be entered into Lottie’s Fresha booking system. Fresha is used to manage appointments and client records. Through the Fresha app or platform, you will be able to view and update your details, manage appointments, and cancel bookings where applicable. Fresha processes personal data in accordance with its own Privacy Policy and data protection obligations.
Legal Basis for Processing and Data Retention
We process your personal data based on your consent when submitting a contact form, our need to take steps towards or fulfil a booking, and our legitimate business interests in maintaining accurate records. Enquiry data that does not result in a booking is typically retained for up to six months. Booking-related information may be kept for up to seven years to comply with legal, accounting, and business obligations, after which it will be securely deleted.
Data Sharing and Security
Your information is not shared with third parties unless required by law or where necessary to operate this website and manage bookings, such as with trusted service providers including web hosting, email services, and booking platforms. These providers are subject to confidentiality and data protection obligations. We take reasonable technical and organisational measures to protect your data; however, no method of online transmission can be guaranteed to be completely secure.
Cookies and External Links
This website may use cookies or analytics tools, such as Google Analytics, to help us understand website traffic and improve functionality. Cookies do not personally identify you, and you can manage or disable them via your browser settings. Our website may also contain links to external websites or social media platforms. Please note that we are not responsible for the privacy practices or content of those external sites.
Your Rights
Under UK and EU data protection laws, you have the right to access the personal data we hold about you, request corrections, request deletion of your data, or withdraw consent at any time. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
Contact
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: info@loolaz.com